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Welcome to the Ello Pet Supply Freight Policy!

It's a Piece of Cake!

  • There is no minimum order
  • We ship to the Continental US, Alaska and Hawaii are excluded.
  • All orders ship vis Fedex Ground and typicallly arrive in 1-4 days after shipment.
  • Customers WEST of the Mississippi will be offered FREE FREIGHT for orders: OVER $499*
  • Customer EAST of the Mississippi will be offered FREE FREIGHT for orders: OVER $799
  • If customers order UNDER the amount for their region, then they will be charged ACTUAL FEDEX GROUND FREIGHT CHARGES.
  • These rates do not apply to backordered items.

*Minnesota customers are considered WEST customers.

MINIMUM ORDER: We do not have any minimum orders.

RETURNS: Returns are subject to a 15% restocking fee plus all shipping costs. Before returning product you must call us to receive a RMA authorization number. Return authorizations must be issued within 14 days of receipt. Returns are not allowed on any custom orders.

DAMAGED GOODS: We reserve the right to either replace the damaged merchandise or issue a credit for the cost of the damaged goods. This decision is at the discretion of Ello Pet Supply.

RESALE NUMBERS: Colorado customers must furnish resale certificates with your first order. Otherwise, sales tax will be charged.

Thank you for your business! We love our customers!

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