Welcome to the Ello Pet Supply Freight Policy!
It's a Piece of Cake!
- There is no minimum order
- We ship to the Continental US, Alaska and Hawaii are excluded.
- All orders ship vis Fedex Ground and typicallly arrive in 1-4 days after shipment.
- Customers WEST of the Mississippi will be offered FREE FREIGHT for orders: OVER $499*
- Customer EAST of the Mississippi will be offered FREE FREIGHT for orders: OVER $799
- If customers order UNDER the amount for their region, then they will be charged ACTUAL FEDEX GROUND FREIGHT CHARGES.
- These rates do not apply to backordered items.
*Minnesota customers are considered WEST customers.
MINIMUM ORDER: We do not have any minimum orders.
RETURNS: Returns are subject to a 15% restocking fee plus all shipping costs. Before returning product you must call us to receive a RMA authorization number. Return authorizations must be issued within 14 days of receipt. Returns are not allowed on any custom orders.
DAMAGED GOODS: We reserve the right to either replace the damaged merchandise or issue a credit for the cost of the damaged goods. This decision is at the discretion of Ello Pet Supply.
RESALE NUMBERS: Colorado customers must furnish resale certificates with your first order. Otherwise, sales tax will be charged.
Thank you for your business! We love our customers!