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Return Policy

We want you to be overjoyed with your purchase. If you aren't doing the happy dance, then please contact us at happy@ellopetsupply.com. 

If you return an item, then it must be returned within 30 days of purchase and a 15% restocking fee will be charged (sorry charlie).

If you receive a damaged or defective product, then we will issue a full refund or send a replacement item. A call tag will be issued and the product will be sent back to us or the manufacturer.

We will make every effort to re-ship a fresh new item to you or issue a credit. 

Thank you for supporting a family run (and woman-owned) business! 

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